Privacy Policy
Effective date: August 30, 2026 · Last updated: August 30, 2026
This Privacy Policy ("Policy") explains how Go Spinwave LLC, doing business as Spinwave Laundry ("Spinwave," "we," "us," or "our"), collects, uses, discloses, and protects information about you.
This Policy covers all of the ways you interact with us, including:
- Our website, spinwavelaundry.com, and any page that links to this Policy
- Our customer help desk phone line
- Our VIP Member Club and loyalty card program
- Our Drop Off wash-dry-fold service
- Our Text Club and email updates
- Visiting and using our laundromat at 112 S. Pacific Ave., San Pedro, CA
It does not apply to third-party websites, apps, or payment services you reach through links from our site or use at our store. Those are governed by their own privacy policies.
- 1. Information we collect
- 2. How we use information
- 3. We do not sell or share your data
- 4. When we disclose information
- 5. Text messages (SMS)
- 6. Our help desk phone line
- 7. Drop Off service
- 8. VIP Member Club & loyalty card
- 9. Your choices
- 10. How long we keep information
- 11. Cookies and tracking
- 12. Security
- 13. Children's privacy
- 14. California and other state privacy rights
- 15. Business transfers
- 16. Visitors outside the United States
- 17. Changes to this Policy
- 18. Contact us
1. Information we collect
A. Information you give us
Depending on how you interact with us, you may provide:
| Where | What we may collect |
|---|---|
| Website forms | Name, mobile phone number, email address, and any message you write |
| Help desk phone line | Your name, the phone number you call from or give us, and the details of your question, request, or complaint |
| VIP Member Club | Name, mobile phone number, email address, membership tier and status, start date, and communication preferences |
| Loyalty card program | Loyalty card or account number, points and rewards balance, and a record of qualifying visits and purchases at our store |
| Drop Off service | Name, phone number, order details (weight, item counts, service selected), special handling instructions, drop-off and pickup dates, order status, and — if you request pickup or delivery — a service address |
| Payments | Amount, date, and the last four digits and card type of the payment method used |
| Reviews and feedback | Whatever you choose to include in a review, survey response, or message |
We do not store full payment card numbers. Card payments are processed by our payment processors and machine payment providers. Those companies handle your full card details directly under their own privacy policies and security standards; we receive only a confirmation and the limited detail listed above.
B. Information collected automatically on our website
- Device and browser information (IP address, device type, operating system, browser)
- Usage information (pages visited, time on page, referring and exit pages, clicks)
- Approximate location, generally derived from IP address
C. Information from our store
Our laundromat uses video security cameras in public areas of the store for safety, loss prevention, and dispute resolution. Signage is posted on site. We do not use facial recognition, and we do not place cameras in restrooms or other private areas.
2. How we use information
We use the information we collect to:
- Provide the services you asked for — process a Drop Off order, apply loyalty points, honor VIP benefits, or answer a help desk call
- Contact you about an order, a membership, or a question you raised
- Send you the texts, emails, and updates you signed up to receive, including member-only and grand-opening offers
- Operate, maintain, secure, and improve our website and our store
- Understand which services and promotions our customers actually use, in aggregate
- Prevent, detect, and investigate fraud, theft, abuse, and security incidents
- Keep business records and comply with tax, accounting, and other legal obligations
- Establish, exercise, or defend legal claims
3. We do not sell or share your data
We do not sell, rent, or trade your personal information. We do not share your mobile phone number or SMS consent with third parties or affiliates for their own marketing purposes, and we do not share personal information for cross-context behavioral advertising.
If that ever changes, we will update this Policy, change the effective date above, and provide the opt-out choices the law requires before doing so.
4. When we disclose information
We disclose information only in these situations:
- Service providers. Companies that help us run the business under contract — website hosting (Netlify), email and text message delivery, point-of-sale and payment processing, loyalty and membership software, scheduling, analytics, and IT support. They may use your information only to perform services for us.
- Our staff. Attendants and managers see the information needed to complete your order or resolve your issue.
- Legal and safety. When we believe disclosure is necessary to comply with law, a subpoena, or other legal process; to enforce our Terms of Service; or to protect the rights, property, or safety of Spinwave, our customers, our staff, or the public.
- With your direction. When you ask us to share information with someone else.
- Business transfers. See section 15.
5. Text messages (SMS)
If you join our Text Club or opt in through the VIP Member Club, you will receive recurring promotional and service text messages from Spinwave Laundry at the number you provide, sent using an automatic telephone dialing system. Consent is not a condition of any purchase.
Message frequency varies but typically does not exceed 2–4 messages per month. Message and data rates may apply.
Reply STOP to any message to opt out; reply HELP for help, or email info@gospinwave.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors solely to support the messaging platform itself (for example, our SMS delivery provider). Text-message originator opt-in data and consent are not shared with any third party for their own purposes.
Full program terms are in our SMS Terms.
6. Our help desk phone line
When you call our customer help desk, we keep a record of the call — typically the phone number, date and time, and notes about your question or request — so we can resolve your issue and follow up if needed. Your number may appear on our caller ID and in our phone provider's logs.
California is a two-party consent state. We will tell you at the beginning of a call if that call is being recorded or monitored, and you may ask us not to record. Voicemails you leave are stored until the matter is resolved.
Calling us does not sign you up for marketing texts or emails. We will use your number to respond to your inquiry, and for marketing only if you separately opt in.
7. Drop Off service
To run our Drop Off wash-dry-fold service, we collect and keep the order information listed in section 1 — your name and phone number so we can tag your order and tell you when it is ready, your handling instructions, and a record of the order and payment.
We use your phone number and email for order status messages (drop-off confirmation, ready-for-pickup, and follow-up on unclaimed orders) whether or not you have opted in to marketing. These are service messages, not promotions.
We keep a description of items only as needed to handle your order correctly and to resolve any claim about a lost or damaged item. We do not photograph or catalog your belongings beyond what is needed for that purpose, except where an order is unclaimed or a claim has been made.
If you request pickup or delivery, we collect the service address and access instructions and share them with the driver or staff member performing that pickup or delivery.
8. VIP Member Club & loyalty card
When you enroll in the VIP Member Club or the loyalty card program, we create a customer record that links your contact information to your membership status, points and rewards balance, and your history of qualifying visits and purchases at our store.
We use that record to apply your rewards accurately, tell you about your balance and expiring rewards, send you member-only offers you have opted in to receive, and understand in aggregate which offers our members value.
Under California law, we may offer members different prices, discounts, or benefits. Any such difference is reasonably related to the value of the program to us, is offered only with your participation, and you can leave the program at any time by emailing info@gospinwave.com. Leaving the program may forfeit unredeemed points, and we will tell you before that happens.
9. Your choices
- Stop texts: reply STOP to any message from us.
- Stop marketing emails: use the unsubscribe link, or email info@gospinwave.com. We may still send service messages about an active order or membership.
- Access or correct your information: email info@gospinwave.com.
- Delete your information: email info@gospinwave.com from the email address or about the phone number on your account. We will respond within 45 days and delete what we are not required to keep for tax, accounting, warranty, or legal reasons.
- Leave the VIP Member Club or loyalty program: email us and we will close the membership.
- Cookies: most browsers let you block or delete cookies. Some site features may not work if you do.
10. How long we keep information
We keep information only as long as reasonably necessary for the purposes described in this Policy. In general:
- Drop Off order records: kept while the order is open and then retained with our business records for claims, disputes, and tax purposes.
- VIP Member Club and loyalty records: kept while your membership is active, and for a reasonable period afterward to allow reinstatement and to comply with recordkeeping obligations.
- Text and email subscriber records: kept while you are subscribed. After you opt out, we keep a minimal record of the opt-out itself so we do not message you again.
- Help desk call notes: kept as long as needed to resolve the matter and to handle any related dispute.
- Security camera footage: retained on a short rolling schedule and overwritten automatically, unless a specific clip is preserved for an incident, claim, or legal request.
- Website analytics: retained in aggregate or de-identified form.
11. Cookies and tracking
Our website uses essential cookies to function, and may use analytics cookies (such as Google Analytics, if installed) to understand how the site is used in aggregate.
We do not use advertising or retargeting cookies on this site. If that changes, we will update this Policy and implement the required opt-out choices.
Opt-out preference signals (Global Privacy Control): because we do not sell or share personal information for cross-context behavioral advertising, there is currently nothing for a GPC signal to opt you out of. If our practices change, we will honor GPC and similar browser signals as required by California law.
12. Security
We use reasonable administrative, technical, and physical safeguards to protect information, including HTTPS on our website, access controls limiting customer records to staff who need them, and payment processing handled by PCI-compliant providers rather than by us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Children's privacy
Our website, Text Club, VIP Member Club, and loyalty program are intended for people 18 and older, and we do not knowingly collect personal information from anyone under 18 through them. Children are of course welcome in our store with a parent or guardian. If you believe a minor has given us personal information, contact us and we will delete it.
14. California and other state privacy rights
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to:
- Know what personal information we collect, use, and disclose about you
- Request a copy of that information (data portability)
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of the sale or sharing of your personal information — note that we do not sell or share personal information
- Limit the use of sensitive personal information — we do not collect or use sensitive personal information beyond what is permitted for providing our services
- Not be discriminated against for exercising these rights, apart from the loyalty program differences described in section 8
Residents of other states with comprehensive privacy laws may have similar rights, including the right to appeal a denial of a request. We honor these rights for all of our customers regardless of where you live.
To make a request, email info@gospinwave.com with the subject line "Privacy Request," or write to us at the address in section 18. We will verify your identity using information we already have — typically the phone number or email address on your account — before acting on the request. An authorized agent may submit a request on your behalf with written permission that we can verify.
15. Business transfers
If Go Spinwave LLC is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its assets, customer information may be transferred as part of that transaction. Any successor will remain bound by the commitments in this Policy for information transferred, or will notify you before materially changing them.
16. Visitors outside the United States
We operate in the United States and our website and service providers are hosted in the United States. If you visit our site from outside the U.S., your information will be transferred to and processed in the United States.
17. Changes to this Policy
We may update this Policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are material, we will notify subscribers by text or email before they take effect.
18. Contact us
Questions about this Policy, or want to exercise a privacy right?
Go Spinwave LLC (d/b/a Spinwave Laundry)
112 S. Pacific Ave.
San Pedro, CA 90731
Email: info@gospinwave.com
Email is the fastest way to reach us and is the required channel for privacy requests.