Terms of Service

Effective date: August 30, 2026 · Last updated: August 30, 2026

These Terms of Service ("Terms") are an agreement between you and Go Spinwave LLC, a California limited liability company doing business as Spinwave Laundry ("Spinwave," "we," "us," or "our").

They govern your use of:

By using any of these, you agree to these Terms. If you do not agree, please do not use our services. How we handle your information is described in our Privacy Policy, which is part of these Terms.

On this page

1. Eligibility

You must be 18 or older to place a Drop Off order, join the VIP Member Club or loyalty program, sign up for our Text Club, or submit a form on our website. Children are welcome in the store when accompanied and supervised by a parent or guardian at all times.

2. Your information

You agree that the information you give us — name, phone number, email address, and any service or delivery address — is accurate and belongs to you, and that you will keep it current. Do not enroll another person in our Text Club, VIP Member Club, or loyalty program without their permission.

You are responsible for the phone number on your account. If your number changes, tell us, or someone else may receive messages about your orders.

3. Using the laundromat

3.1 Self-service use is at your own risk

Our washers and dryers are self-service. You choose the machine, the cycle, the temperature, and the products you use, and you are responsible for those choices. Read the care labels on your garments and follow the instructions posted on each machine. We are not responsible for damage caused by an unsuitable cycle, water temperature, overloading, or a detergent, bleach, or dye you introduced.

3.2 Your belongings

Do not leave laundry or personal property unattended. Items left in machines, on folding tables, or anywhere else in the store are left at your own risk, and we are not responsible for their loss, theft, or damage. Property left in the store may be placed in lost and found and, if unclaimed after 15 days, donated or discarded.

If a machine is left loaded past the end of its cycle and other customers are waiting, staff may remove the items and place them in a cart or basket. We will handle them carefully, but we take no responsibility for items removed this way.

3.3 Machine problems and refunds

If a machine takes your payment and does not run, tell an attendant or contact us the same day and we will refund or re-run the load. We do not issue refunds for a completed cycle you were unhappy with, or for a machine you loaded incorrectly.

3.4 Conduct

To keep the store safe and pleasant for everyone, the following are not permitted: washing items that are hazardous, flammable, contaminated with chemicals or bodily fluids, or that carry pests; dyeing items on the premises; sleeping or loitering; harassing customers or staff; smoking or vaping; alcohol or illegal drugs; unaccompanied minors; and pets other than service animals. We may refuse service to, or remove, anyone who violates these rules or applicable law.

3.5 Hours and availability

Posted hours, attendant availability, machine availability, and prices may change without notice. Drop Off is available only during attended hours.

4. Drop Off service — including our liability for your items

4.1 What Drop Off is

Drop Off is our wash-dry-fold service. You leave your laundry with us; we wash, dry, and fold it and hold it for pickup or arrange delivery. Pricing, minimums, and turnaround times are posted in the store and may change. Turnaround times are estimates, not guarantees.

4.2 Inspect and empty your laundry first

Check every pocket before you hand us your laundry. We are not responsible for cash, keys, phones, jewelry, electronics, cards, documents, medication, or any other item left in a pocket or bag, whether it is lost, damaged, or damages your garments or our machines. If we find such an item we will make a reasonable effort to return it.

Point out stains, damage, delicate items, and special handling needs when you drop off. If you do not tell us, we will treat the load as standard wash-dry-fold.

4.3 Items we do not accept

We do not accept for Drop Off: dry-clean-only garments; leather, suede, fur, or heavily embellished items; wedding and formal wear; items contaminated with hazardous substances, mold, chemicals, human or animal waste, or bodily fluids; items with pest infestation; area rugs with backing; and anything unusually valuable, irreplaceable, or sentimental. If you include such an item anyway, you do so at your own risk and Section 4.6 does not apply to it.

4.4 What we are not responsible for

Even when we handle your laundry with care, some outcomes come from the garments themselves. We are not responsible for:

4.5 Claims: inspect your order and tell us within 48 hours

Please count and inspect your order before you leave the store. Any claim for a missing or damaged item must be reported to us within 48 hours of pickup or delivery, by email to info@gospinwave.com or in person at the store.

To review a claim we need your order tag or receipt, a description of the item, and photographs where the item is damaged. Claims made after 48 hours cannot be verified against our records and will not be honored.

4.6 Limit on what we pay

Where we are responsible for a lost or damaged item, our total liability for that order is capped at ten (10) times the amount you paid us to clean that order, and in no case more than the item's actual value at the time of loss, taking age and condition into account. We may repair or replace the item instead of paying. Payment of a claim is not an admission of fault.

If your laundry includes anything worth more than that cap, please do not leave it with us for Drop Off.

4.7 Payment

Drop Off is charged by weight or by the pricing posted at the time of your order, plus any add-on services you select and applicable tax. Payment is due when you pick up your order, or at the time we take payment for a delivery. Weight is determined by our scale.

4.8 Unclaimed orders

Finished orders are held for 15 days from the date we notify you that the order is ready. We will make reasonable attempts to reach you at the phone number and email on the order during that period.

After 15 days, an order is considered abandoned and we may donate or dispose of it, and you remain responsible for any unpaid charges. A daily storage fee, posted in the store, may apply to orders held past the 15th day. Where California law requires a longer holding period or a specific form of notice before disposing of customer property, we will follow that law.

5. Pickup and delivery

Where we offer pickup or delivery, these additional terms apply:

6. VIP Member Club

Membership in the VIP Member Club is free unless we state otherwise at signup, is personal to you, and may not be transferred, sold, or shared.

Member benefits, discounts, perks, and eligibility rules are set by us and may change or end at any time. We will give members reasonable notice of a material change by text or email where we have your contact information.

You may cancel your membership at any time by emailing info@gospinwave.com. We may suspend or cancel a membership for abuse of the program, fraud, misuse of member offers, non-payment, or violation of these Terms. Membership carries no cash value.

7. Loyalty card program

Loyalty points and rewards are a promotional benefit, not property. They have no cash value, cannot be sold, transferred, combined between accounts, or redeemed for cash, and are void where prohibited.

Points are earned on qualifying purchases as described at the time of the offer. Points may expire after a period of inactivity, which we will post in the store and in the program terms. We may adjust earning rates, redemption values, and reward availability at any time.

A lost or stolen loyalty card should be reported to us immediately. We are not responsible for points redeemed before you report it. We may cancel points or close an account we reasonably believe was used fraudulently or in violation of these Terms.

If we end the loyalty program, we will give members reasonable notice and a period to redeem outstanding points.

8. Customer help desk phone line

Our help desk is for questions, order status, and service issues. It is staffed during posted hours; outside those hours you may leave a voicemail and we will respond on the next business day.

If a call is recorded or monitored, we will tell you at the beginning of the call, as California law requires, and you may ask us not to record. Please do not read full payment card numbers or other sensitive information over the phone; we do not need them and will not ask for them.

Calling us does not enroll you in marketing texts or emails. Notice of a claim under Section 4.5 should be given by email or in person so there is a written record, not only by phone.

9. SMS / Text Messaging Terms

By providing your mobile phone number and checking the consent box on our Text Club or VIP Member Club signup, you expressly consent to receive recurring promotional and marketing text messages from Spinwave Laundry at that number, sent using an automatic telephone dialing system.

9.1 Frequency

Message frequency varies but typically does not exceed 2–4 messages per month.

9.2 Cost

Message and data rates may apply depending on your wireless carrier and plan. Spinwave Laundry does not charge for the messages, but your carrier may.

9.3 How to opt out (STOP)

Cancel at any time by replying STOP to any message from us. You will receive one final confirmation message and no further marketing messages unless you re-subscribe.

9.4 How to get help (HELP)

Reply HELP to any message for contact information, or email info@gospinwave.com.

9.5 Service messages about your order

Opting out of marketing texts does not stop transactional messages about an active Drop Off order — for example, that your order is ready for pickup. Those are part of the service you requested. Tell us if you would prefer email or a phone call for order updates instead.

9.6 Supported carriers

Our SMS program is available on most major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

9.7 Consent is not a condition of purchase

Agreeing to receive these texts is not required to make any purchase from Spinwave Laundry. You can use our laundromat and Drop Off service without joining the Text Club.

9.8 Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We will never sell your phone number. See our Privacy Policy for details.

10. Use of the website

You agree to use our website lawfully and not to:

11. Intellectual property

The Spinwave Laundry name, logo, Splash mascot, and all content, design, and code on this website are owned by Go Spinwave LLC and protected by US copyright and trademark law. You may not copy, reproduce, or use them without our prior written permission, except as needed to view the site normally in a browser.

If you send us a review, photo, or testimonial, you give us a non-exclusive, royalty-free license to use it in our marketing, with attribution to the first name and initial you provide. You can ask us to stop using it at any time by emailing info@gospinwave.com.

12. Promotions and offers

Opening-day offers, member-only discounts, and promotional codes are subject to the additional terms we communicate with the offer. Offers may carry expiration dates, limited quantities, and one-per-customer or one-per-household restrictions, may not be combined, and have no cash value. We may modify or cancel a promotion at any time, and we may void offers obtained through duplicate accounts, automated means, or misrepresentation.

13. Disclaimers

Our website, Text Club, VIP Member Club, and loyalty program are provided "as is" and "as available," without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not guarantee that the site will be available at all times, that any text message will be delivered, that any machine will be available, or that any offer will be available when you visit.

Nothing in these Terms limits any warranty or right that cannot be limited under California law.

14. Limitation of liability

Claims about your laundry are governed by Section 4.6, which sets the cap for Drop Off orders. This Section 14 governs everything else.

To the maximum extent permitted by law, Go Spinwave LLC will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, arising out of your use of our website, Text Club, VIP Member Club, loyalty program, or laundromat. For any claim not covered by Section 4.6, our total liability will not exceed $100.

Nothing in these Terms limits liability for gross negligence, willful misconduct, personal injury, or any other liability that cannot be limited under California law.

15. Your responsibility for misuse

You agree to reimburse Go Spinwave LLC for losses, damages, and reasonable costs arising from your violation of these Terms or applicable law, your misuse of our machines or store, or your submission of another person's information without their permission.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.

Talk to us first. Before filing any action, please contact us at info@gospinwave.com and give us 30 days to resolve the issue. Most problems are fixed with a phone call.

Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Los Angeles County, California, and you and we consent to the jurisdiction of those courts. Either of us may bring a qualifying claim in small claims court instead. Nothing here prevents you from filing a complaint with a government agency.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date at the top of this page, and for material changes we will give notice by text or email to subscribers and members. Continued use of our services after a change means you accept the updated Terms. The version in effect when you place an order applies to that order.

18. Contact us

Questions about these Terms, or need to make a claim?

Go Spinwave LLC (d/b/a Spinwave Laundry)
112 S. Pacific Ave.
San Pedro, CA 90731
Email: info@gospinwave.com

Email is the fastest way to reach us, and is the required channel for claims under Section 4.5 so there is a written record.